How to Track Garage Receivables
Track workshop receivables by comparing each customer's agreed repair amount with payments recorded against the relevant file. Review what remains unpaid, who should pay it and what evidence supports the balance before following up with the customer.
Establish the amount you are collecting
Check the repair agreement and any approved changes first. Confirm the expected payer rather than relying on the person who delivered the vehicle. If a customer has several repair files, review each file before discussing one combined balance; the customer may dispute only a specific job.
Connect payments to the correct file
Record a payment where it belongs and keep enough information to identify it later. Check that a deposit or partial payment has not been entered twice. An unexplained difference between the customer's account and a repair file should be reconciled before you ask for additional money.
Make follow-up specific and useful
Use reports to review unpaid amounts, then prepare a clear explanation of the original agreement, payments received and remaining balance. Discuss disputed work separately from undisputed debt. Regular review helps you see which completed repairs still need collection without confusing vehicle delivery with payment completion.
Example: two repairs, one customer
A customer has a 2,400 repair and a 600 repair. A 1,000 payment belongs to the first file. Its remaining amount is 1,400, while the second remains 600. The combined unpaid amount is 2,000, but keeping the breakdown makes the conversation easier to verify.
Review checklist
- Verify the expected payer for each repair.
- Confirm the agreed amount and approved changes.
- Check payment entries for duplication.
- Explain outstanding amounts file by file.
- Resolve differences before requesting another payment.
Connect these steps to your workshop workflow
If you want to manage this workflow in one system, see the related Yallah Accounts solution.
Garage Accounting Software